FAQ

Registration

To make a purchase, you can either do so as a registered customer, or simply buy as a guest.

If you have an account with us, you can:

• Proceed through checkout faster when making a purchase

• Track the status of orders

• Earn reward points (more to come!)

• And store your delivery details

Prices

All prices given on the website are final price, no hidden cost, except shipping charges which will be indicate upon check out.

We are happy to let you know that the price you see is the price you pay.

Order

Orders received and verified paid via online banking or CDM/ATM cash deposit.

Orders from Monday to Friday are usually arranged to send out on the next working day.

Orders received on Saturday, Sunday and public holiday will be processed and shipped on the next working days. (unless otherwise stated or informed)

No shipping on Saturday, Sunday and public holidays.

Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number. If, for whatever reason, we cannot process your order, we will contact you on the phone number or email address you have provided us.

If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. We are also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.

Payment

All payment should be completed within 24 hours after placing an order and forward us the payment evidence.
All Interbank Transfer should be made within 24 hours of order placement.
If you are unable to complete the payment in time, please inform us.
If payment is not received within 24 hours, your order will be cancelled.
We reserve the right to sell the item to other interested buyer.
Until payment has been received, your order will strictly NOT be processed / confirmed.
This may cause delays in the delivery and final fulfilment of your order.
Payment made is not refundable, order is not cancellable or exchangable.

Delivery
Standard delivery time is 1 - 5 working days. (Subject to Delivery Area).
We are currently unable to ship outside of Malaysia, and do not offer international shipping.

Payment Evidence
We hope you can update us immediately after payment is made.
You can do so at "Payment Notifications" by submit your payment evidence, i.e.bank-in slip, payment receipt and etc to us.

Shipping Charges

Wanted to buy online but worry on the shipping cost? No worries, now we offer you the best rate in town!

Penisular Malaysia:
Purchase RM 100 & above- FREE Shipping
Purchase below RM 100 - RM 9

Sabah & Sarawak:
1st KG - RM 14.50
Subsequent KG - RM 14.50 / KG

All shipping cost will be clearly indicate upon check out.

Return

We will try our every best effort to ensure that you are happy to shop with us.

If anything went wrong during this, we also hope that we are able to give you a hand.

We advise you to check on your order at time of delivery.

If there's problem, you will need to write to us within 3 days after the goods delivered.

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